PlantCML(R) Announces Ground-Breaking Public Safety Call Centers Now Operational in Lake County, Indiana

In an innovative endeavor to institute public safety interoperability,
PlantCML(R) announces the 18 Public Safety Answering Points (PSAPs) and
one Mobile Command Center (19 total) in Lake County, Indiana, with the
next-generation call processing solution, Sentinel(R) Patriot(R), are now
in service. These installations include 81 9-1-1 trunks and 66 call-taking

“Our county’s 9-1-1 system was operating on 19 independent systems with no
centralized system administration,” said Jeff Cicillian, 9-1-1 Director,
Lake County Commissioners. “Our hardware was outdated and it was time to
upgrade our call processing solution to one that aids our call takers and
dispatchers alike. It is necessary to have seamless interoperability
within the county’s 19 PSAPs and the PlantCML Sentinel Patriot solution
is able to provide just that.”

Sentinel Patriot, along with ORION(TM) Vela(TM) and ORION(TM) DataSync,
has the capacity to assist call takers in securing the second largest
county in Indiana. The PlantCML Aurora(TM) and Sentinel(R) CommandPost(TM)
applications will be fully integrated in the next few months. Together,
this solution suite provides countywide mapping capabilities, enterprise
Management Information System (MIS), disaster recovery support and ease of
use for call takers, to name a few.

“The citizens of Lake County are the winners with this new system in
place,” said PlantCML Chief Executive Officer Tim Fuller. “It’s a great
win for us and an outstanding solution for the county where our main
concern is that of the citizens’ safety. The solution suite installed is
IP-based enabling next-generation capabilities today, as well as being
ready to handle the demands of population growth tomorrow. The ability to
adapt to future county, state and federal requirements is a selling point
for any community.”

Sentinel Patriot provides call takers full, on-screen control of both
wireline and wireless calls, facilitating fast and efficient emergency
response. It is a robust, standards-based software solution, engineered to
accommodate the physical and functional specifications of Lake County. It
also offers a full suite of computer telephony features, including
Automatic Call Distribution (ACD), Automatic Number Identification (ANI)
and Automatic Location Identification (ALI).

The ORION Vela comprehensive feature set combines mapping functionality
and administrative control with an intuitive, information rich Graphical
User Interface (GUI). With its scalable design, it allows for enhanced
customization of its display functionality, integrates seamlessly with
Sentinel Patriot, and supports Computer-Aided Dispatch (CAD) operations.

These 18 call centers and one Mobile Command Center are responsible for
receiving incoming emergency and administrative calls, as well as the
dispatching of several police, fire, EMS agencies and the Coroner’s

Lake County is located in northwest Indiana, bordering Chicago. With over
500 square miles and a population of nearly 490,000, Lake County is the
second largest county in the state. According to the County Commissioners,
Lake County handles over 1 million calls a year.

About PlantCML (

PlantCML, an EADS North America company, is the industry’s leading
provider of crisis communications and response technologies. Today,
PlantCML is pioneering the next generation of E9-1-1 and secure network
communications through Voice over IP-enabled applications, interoperable
P25 radio systems and advanced emergency notification technologies.
PlantCML solutions are resident in 14 of the top 20 most populous U.S.
cities and largest first responder operations.

About EADS North America (

EADS North America is the North American operation of EADS, the largest
aerospace and defense company in the world. As a leader in all sectors of
defense and homeland security, EADS North America and its parent company,
EADS, contribute over $11 billion to the U.S. economy annually and support
more than 200,000 American jobs through its network of suppliers and
services. Operating in 17 states, EADS North America offers a broad array
of advanced solutions to its customers in the commercial, homeland
security, aerospace and defense markets.

Media Contact:
Tami Timperio
VP, Global Marketing Communications
PlantCML(R), an EADS North America Company
Tel: 951.719.2423
Email: Email Contact


Leave a Reply

Please log in using one of these methods to post your comment: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s